Job Posting – Director of Membership Engagement

QUINDIGO MANAGEMENT

DIRECTOR OF MEMBERSHIP ENGAGEMENT

North Texas Roofing Contractors Association

Reports to: The Executive Director of the North Texas Roofing Contractors Association 

Client: The Real Estate Council of Greater Fort Worth

Location: Tarrant County

Employment Status: ☐ Temporary ☑︎ Full-time ☐ Part-time

FLSA Status: ☐ Nonexempt ☑︎ Exempt

Effective Date: June 1, 2026

Job Purpose: The North Texas Roofing Contractors Association is seeking an energetic, organized, and relationship-driven Director of Member Engagement to support membership growth, member retention, industry education, and association engagement. This role is ideal for someone who enjoys building relationships, coordinating events, creating communications, and helping members feel connected and supported. The Director of Member Engagement will play a key role in strengthening the association's impact through consistent member communication, engaging programming, and exceptional customer service. This position serves as a primary point of contact for NTRCA members and prospective members while supporting the planning and execution of association programs, educational events, communications, and engagement initiatives. The ideal candidate is highly organized, proactive, personable, and comfortable managing multiple ongoing projects independently while collaborating closely with the Executive Director, Events Director, board members, committees, sponsors, and industry professionals.

Position Overview

The Director of Member Engagement serves as a primary point of contact for NTRCA members and prospective members while supporting the planning and execution of association programs, educational events, communications, and engagement initiatives.

This position requires someone who is highly organized, proactive, personable, and comfortable managing multiple ongoing projects independently while collaborating closely with the Executive Director, Events Director, board members, committees, sponsors, and industry professionals.

Key Responsibilities

Membership Engagement & Growth

• Perform membership recruitment and retention efforts

• Manage member renewal campaigns and follow-up communication

• Process membership applications efficiently and coordinate board approval processes

• Support current members in recruiting prospective members

• Conduct follow-up communication with membership prospects

• Help raise Consumer Awareness Funds

• Serve as a responsive and professional point of contact for members and consumers

• Assist with member onboarding and engagement initiatives

• Maintain accurate membership information in Airtable, Wix, and other systems

• Prepare monthly membership and engagement reports for the Board of Directors

Events & Educational Programs

Coordinate and support NTRCA educational and networking events including:

• Approximately 10 Lunch & Learns annually

• Quarterly Elevate trainings

• Quarterly Accreditation Workshops

• 3–4 member networking events annually

Responsibilities include:

• Coordinating venues, sponsors, trainers, and logistics

• Communicating with speakers, sponsors, committee members, and attendees

• Managing Zoom participation for hybrid events

• Managing registration and attendee support

• Creating nametags and event materials

• Performing setup and cleanup at events

• Following up with attendees after events

• Uploading educational recordings to YouTube and photos to website

Marketing & Communications

• Draft and distribute weekly e-news communications

• Create promotional copy for emails, blogs, event pages, and marketing campaigns

• Develop event graphics and promotional materials using Canva

• Set up events in Airtable and Wix

• Coordinate promotional efforts including email campaigns and text message alerts for membership and trainings

• Collaborate with the Executive Director and Events Director on marketing strategy and event promotion

Sponsorship & Relationship Management

• Assist in securing event sponsors in partnership with the Executive Director and Events Director

• Maintain positive relationships with sponsors, trainers, members, and industry partners

• Help ensure sponsor outreach is coordinated strategically across events and initiatives

Qualifications

Preferred candidates will possess:

• Strong organizational and project management skills

• Excellent written and verbal communication abilities

• Experience coordinating events, programs, or member engagement activities

• Customer service or relationship management experience

• Ability to work independently in a remote environment

• Strong attention to detail and follow-through

• Comfort learning and utilizing technology platforms

Bachelor’s degree preferred.

Experience in roofing, construction, or association management is not required. We are looking for someone eager to learn, contribute, and grow with the organization.

Schedule & Expectations

• Full-time position averaging approximately 40 hours per week

• Seasonal busy periods may occasionally require additional hours

• Standard availability during business hours (9:00 AM – 5:00 PM)

• Approximately six evening events annually

• Travel throughout the DFW Metroplex required for meetings and events

• Position is remote/work-from-home

  
  

Compensation & Benefits

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Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• While this position is mostly a remote position, physical requirements include lifting, standing, and walking during events, as well as traveling to event locations and conferences.

• The employee may be asked to perform other duties as required by business needs.

Tools and Software Requirements:

• Airtable, QuickBooks, Wix, Google Workspace, Microsoft Office, Gmail, Slack, Zoom, Dropbox, Quindigo Calendar, Yet Another Mail Merge (YAMM), Canva, and LastPass will be used for event management, budgeting, communication, and reporting. Proficiency with these tools is required for the successful execution of job duties.

• Employee is responsible for providing personal equipment, such as a phone, computer, and printer, to perform job-related tasks.

Additional Notes:

The Director of Membership Engagement will receive bonuses for exceptional performance. These bonuses will be negotiated between Quindigo Management, the client, and the employee annually.

The role will involve regular communication and collaboration with the rest of the Quindigo Team, client chapters/committees and board members to ensure the successful execution of activities and events.

The ideal candidate is a self-starter who enjoys being part of a collaborative team, takes pride in delivering exceptional member experiences, and wants to help grow the impact of a respected industry association.

We are looking for someone who is willing to dig in, contribute ideas, build relationships, and grow alongside the organization.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Compensation

• $50,000 - $65,000 Annually, paid out monthly - Salary commensurate with experience, with the potential for additional bonuses. 

• Comprehensive benefits package includes health insurance and a retirement plan.

FLSA and Employment Status

This position is an exempt, full-time position.

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About the Company & the Client

Quindigo Management is an association management company that helps organizations grow, prosper, and thrive.

The North Texas Roofing Contractors Association (NTRCA) is the premier association for roofing contractors and those who work with contractors in North Texas. Over the past 20 years, under Quindigo’s leadership, both the membership and the annual budget have quadrupled in size. The association has raised its bar for membership and has a strong consumer advocacy program informing potential clients of precautions they should follow when hiring a professional roofing contractor. The association is currently spearheading change on the state level to register roofing contractors to make sure home and business owners are not taken advantage of by shoddy roofing contractors.

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How to Apply 

• Visit www.ntrca.com to learn more about the industry.

• Visit www.quindigo.com to learn more about our team.

• Please email Kristen@ntrca.com expressing your interest and detailing your experience joining our team and meeting the needs of this association.

• Application Deadline: May 29, 2026

• Interviews will occur June 1-5, 2026

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Quindigo Management is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact us at grow@quindigo.com.